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CTS Client Feature: Shoppa’s, Material Handling

Jeremy Henrickson – IT Director at Shoppa’s, a material handling company – has essentially followed Cactus Technology Solutions’ Becky Anderson since her previous role/employer and now with her client solutions’ responsibilities with Cactus.  Understanding the value of a responsive solution provider is critical to Jeremy; and Becky embraces that role and her client focus is inevitable.

“When Becky called to alert me she was leaving her former employer at the time, I told her to make sure she called me when she made her transition – I didn’t want to lose her.  Becky always answers her phone and emails; and that’s not common in our industry,” states Jeremy.

A native of North Dakota, Jeremy was in the opposite role prior to joining Shoppa’s 19-plus years ago.  In a former job, Jimmy Shoppa – president and owner of Shoppa’s – was one of Jeremy’s clients.  Later, after a bit of time lapsed, Jimmy called and offered the position of IT director to Jeremy, and without hesitation, Jeremy accepted.

“It’s not a fun task to begin the process of identifying, calling and selecting the ideal vendor for any IT or telecom solution; Becky, via Cactus, steps in and handles it for us in a professional, proactive and timely manner.  I rely on Becky immensely,” says Jeremy.

Jeremy has worked with both Becky and Jake (Jake Godwin, sales engineer for Cactus) and places his complete trust in them – and Cactus – to make sure they have the best interest for Jeremy, and Shoppa’s.  From sending out request for proposals for a customized solution, to reviewing the options and narrowing the solutions that best fit all the needs of Shoppa’s, Becky has Jeremy’s back.

Becky believes its Jeremy’s experience and knowledge that makes it such a wonderful client/vendor partnership.  “Jeremy makes my job easier because of his extensive insight; that, coupled with his fun personality, just makes my role worthwhile,” explains Becky.

A recent example includes when Shoppa’s was needing to review and select an UCaaS (Hosted Voice) system.  Jeremy explains how Becky did all the leg work and brought solid solutions to meet his checklist of needs and assured the three options being presented to Jeremy and Shoppa’s met the organization’s demands.  After reviewing the proposals and respective product demonstrations, Jeremy was able to make a solid business decision for the best interest of his company.  Once the selection was made, Becky again was instrumental to begin that task of implementation, training and checking with Jeremy the solution continued to meet his expectations.

“Whenever our contracts are up for any of our IT infrastructure needs, Becky Anderson is my first call,” says Jeremy confidently. “Becky and Cactus are always on top of the latest technology and offerings.”

Raised in a small, farming town of only 150 residents, Jeremy believes his aptitude for IT is from his father.  Jeremy’s father played a strong role in Jeremy’s academic upbringing as his math and computer science teacher.  A small school, Jeremy’s father was also the superintendent, bus driver, and track coach in addition to the math and computer science teacher.  Jeremy also speaks fondly of being one of four in his high school graduation class.

When not assuring Shoppa’s IT infrastructure is up-to-date and running smoothing, Jeremy’s and his wife, Amy, enjoy their two full-bred Akitas and traveling.  Jeremy also considers his time in front of his ‘Green Egg’ and ‘Offset Smoker’ as a focus of his personal time, coupled with a round of golf or biking.

Dani and Doby

The answer was quick and concise when asked what impressed Jeremy most about Cactus Technology Solutions: “Between their personal, friendly service – even the president, Amy Milam, makes a point to come by when she’s in town – and the depth of solutions and resources they have for any need, Cactus is my first call!”, said Jeremy.

About cactusts

At Cactus Technology Solutions we understand communications can be quite complex. We help our customers to do things better, gain competitive advantage and take control of their communications with solutions that differentiate them in the market place. Cactus integrates telecom and technology in innovative ways that expand and catapult businesses forward.
Cactus Technology Solutions News is your best source for business IT solutions, technology news, and happenings from leading technology providers of next-generation IT technology. You’ll frequently find insights about powering your business forward with technology, solutions, and best practices. Our providers and vendors often contribute, along with other top technology and security professionals.
on October 29, 2020
Filed under  Client Feature • Technology • UCaaS 


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